The Membership Guys

All Membership Management content

How to Encourage Engagement without Nagging Your Members

There’s fine line between encouraging engagement in your membership and simply nagging your members.

The last thing you want to do is get on their nerves…

As membership site owners, we want our members to consume content, interact in the community, and use the membership they pay for…

After all, if they don’t, they won’t be a member for very long… 

But once someone becomes disengaged, your constant messages reminding them what they haven’t done won’t make them want to login.

It will most likely have the opposite effect…

So, how can you encourage engagement without alienating your members?

Here are some of our top tips…

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Running a Membership over the Holidays – 6 Things You Should Do

Running a membership business over the holidays can be a challenge.

It should be a time to take a break, sit back and relax.

But, maybe not everyone in your community celebrates the festive season, so you think you should carry on working throughout…

Or maybe this is your first year managing a membership site and you’re not sure how to navigate working over the festive period.

If either of these sound like you, then you should read on…

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How to Handle Customer Service for Your Membership Site

Customer service is at the heart of the member experience.

No matter how great your membership site is, you’re going to have members contacting you for additional support at some point.

Providing your members with good customer service is an easy way to elevate their experience of your site, and similarly a bad customer service experience will quickly turn their opinion of your membership sour…

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How to Set Boundaries with your Members

One of the more challenging changes that comes with moving to the membership model is dealing with the increase in how many people are contacting you and vying for your attention.

Supporting hundreds or thousands of members can certainly take its toll and becoming uncontrollable without procedures and a solid approach for dealing with handling communication.

In this episode of The Membership Guys Podcast I talk about how you can set boundaries and expectations in order to ensure your membership remains manageable.

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4 Things Membership Site Owners Should Be Doing Every Day

Running a membership site is a juggling act.

There’s a seemingly never-ending list of things to keep on top of; and with much of the focus revolving around things like producing content and marketing to bring in new members it’s easy to see why some of the basics get missed.

However it’s often the relatively minor day to day activities that have the real impact on how successful a membership site is.

Discover the 4 activities you should make sure you’re doing each and every day in your membership…

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Should You Allow Competitors to Join Your Membership?

Should you allow competitors to join your membership?

When many people answer this question in their minds, it’s a resounding NO.

And usually, fear is at the heart of it.

Fear they will steal your content…
Fear they will steal your secret sauce…
Fear they will poach your members…

And, yes, these are all valid reasons. These situations do happen to people and it has happened to us many times.

But, hang on… that’s not a reason to hit the panic button if you spot a competitor sniffing around your membership!

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How to Fall Back in Love with Your Membership

Have you lost interest in your membership?

When you first launched your membership, you were probably bursting with excitement and enthusiasm. But, over time those positive feelings you associated with your membership faded and now you can’t remember why you ever got into this in the first place, am I right?

If you have a lack of interest and enthusiasm for your membership site, it’s time to make a change…

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4 Things That Have Made Us More Productive Membership Owners

Membership site owners wear a lot of hats and juggle a lot of tasks on a day to day basis.

With so many moving parts, and so many plates to keep spinning, anything that we can do to streamline our workload and become a little more efficient is a big win.

In this episode of The Membership Guys Podcast, I talk about 4 specific things we do within our business to make us far more productive in running our membership

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