The Membership Guys

All Membership Management content

Running a Membership over the Holidays – 6 Things You Should Do

As the year draws to a close and many inside your membership and your wider audience will be in a festive mood, what sort of things should you be doing as a membership owner?

Whether you’re a Christmas fanatic or a modern day Scrooge – the festive season brings with it a few unique opportunities for your membership business.

In this episode of The Membership Guys Podcast, I talk about 6 things you should do in your membership over the holiday period.

Read More

Where to Find Reliable Tech Support for your Membership Site

Membership websites have a whole mess of moving parts – plugins, themes, integrations, payment processors – they all add up to make memberships one of the most complicated types of sites that you can build.

And even if you have help getting everything up and running, chances are there’ll be numerous times you’ll need a bit of tech support in the day to day running of your membership.

But finding reliable help with the technical side of building and maintaining a membership can be a crap-shoot.

In this episode of The Membership Guys Podcast, I run through some of the most viable options for finding tech support that you can rely on for different stages of your membership.

Read More

11 Bad Habits That Could Be Hurting Your Membership

Running a membership requires you to get into the routine of regularly showing up, serving your members by creating valuable content, interacting in your community, answering support queries and so on.

These day to day habits are the cornerstone of any successful membership – however when developing those positive habits it’s all too easy to also develop bad ones.

In this episode, I highlight some of the more common bad habits we see membership owners falling foul of, and give my top tips for breaking them.

Read More

9 Ways To Save Money When Running Your Membership

With so many moving parts involved in building and running a membership site, the costs can quickly add up.

And while constantly trying to penny-pinch and always going with the cheap option isn’t the best approach, it’s also prudent to ensure you’re not unnecessarily wasting money.

In this episode of The Membership Guys Podcast, I share 9 ways to cut your day to day costs when running a membership business.

Read More

How to Deal With Negative Feedback About Your Membership

As your membership grows, so too does the likelihood that you’ll encounter negative feedback from your members.

You can’t please everyone, it’s a fools errand to even try. But what do you do if one of your members says something you don’t like about your membership?

How you react to and process negative feedback can have real implications on the way you run your membership.

In this episode of The Membership Guys Podcast, I share my advice on handling negativity the right way, and give my tips for turning it around and using this sort of feedback for the betterment of your business.

Read More

Essential Guide to GDPR for Membership Site Owners

GDPR is the new EU data privacy law coming into effect on May 25th 2018. And it effects you even if you’re not actually in the EU itself.

I’m sure by now you’ve already seen a lot of articles and videos about GDPR, but maybe you’re still not entirely sure what you actually need to do, especially for your membership site.

So in this article we’re looking at what these new regulations actually are, how they apply to you, and most importantly, how they might impact you as a membership site owner.

Read More

3 Ways To Enable Shared Group Access To Your Membership

Are you in an industry where there may be a demand for group access to your membership?

Whether it’s partners in the same business, employees in a single company, or even just an entrepreneur wanting their assistant, web designer or some other member of their team to access your site – it’s not uncommon to receive requests to provide shared access.

In this episode I discuss the 3 ways you can facilitate this in your membership site.

Read More

Avoiding Burnout When Running a Membership Site

It’s very easy to fall into bad habits as a membership site owner when it comes to over-working and putting too much pressure on yourself.

This often leads to burnout, which in turn adversely affects your membership site.

In this episode of The Membership Guys Podcast, I give my tips on how you can avoid burning out when running a membership site.

Read More

Our 6 Best Strategies for Dealing with Difficult Members in Your Community

Have you ever wanted to kick someone out of your community?

Dealing with difficult members in your community is a necessary step of being a membership owner, but first you must ask yourself, is this member really a problem?

The plain truth is, you don’t have to be friends with all of your members. With hundreds and hundreds of members, it’s unrealistic that you’ll gel with every single one of them.

But where does someone cross the line from being annoying to being a serious concern? And what should you do about it?

Read More

Dealing with Failed Payments in Your Membership Site

Failed payments are often the unspoken bane of the membership site owners life and for some membership sites involuntary churn (churn from issues such as failed payments rather than direct cancellations) can have a huge impact on growth.  

But the good news is that being prepared for failed payments and having processes in place to deal with them when they occur can greatly reduce the impact that they have on your membership site.

So in today’s post we’re going to take a look at how to deal with failed payments as well as how to prevent them in the first place.

Read More