There’s fine line between encouraging engagement in your membership and simply nagging your members.
The last thing you want to do is get on their nerves…
As membership site owners, we want our members to consume content, interact in the community, and use the membership they pay for…
After all, if they don’t, they won’t be a member for very long…
But once someone becomes disengaged, your constant messages reminding them what they haven’t done won’t make them want to login.
It will most likely have the opposite effect…
So, how can you encourage engagement without alienating your members?
Here are some of our top tips…Read More
Running a membership business over the holidays can be a challenge.
It should be a time to take a break, sit back and relax.
But, maybe not everyone in your community celebrates the festive season, so you think you should carry on working throughout…
Or maybe this is your first year managing a membership site and you’re not sure how to navigate working over the festive period.
If either of these sound like you, then you should read on…Read More
Customer service is at the heart of the member experience.
No matter how great your membership site is, you’re going to have members contacting you for additional support at some point.
Providing your members with good customer service is an easy way to elevate their experience of your site, and similarly a bad customer service experience will quickly turn their opinion of your membership sour…Read More
One of the more challenging changes that comes with moving to the membership model is dealing with the increase in how many people are contacting you and vying for your attention.
Supporting hundreds or thousands of members can certainly take its toll and becoming uncontrollable without procedures and a solid approach for dealing with handling communication.
In this episode of The Membership Guys Podcast I talk about how you can set boundaries and expectations in order to ensure your membership remains manageable.Read More
Running a membership site is a juggling act.
There’s a seemingly never-ending list of things to keep on top of; and with much of the focus revolving around things like producing content and marketing to bring in new members it’s easy to see why some of the basics get missed.
However it’s often the relatively minor day to day activities that have the real impact on how successful a membership site is.
Discover the 4 activities you should make sure you’re doing each and every day in your membership…Read More
Should you allow competitors to join your membership?
When many people answer this question in their minds, it’s a resounding NO.
And usually, fear is at the heart of it.
Fear they will steal your content…
Fear they will steal your secret sauce…
Fear they will poach your members…
And, yes, these are all valid reasons. These situations do happen to people and it has happened to us many times.
But, hang on… that’s not a reason to hit the panic button if you spot a competitor sniffing around your membership!Read More
While every membership is unique, we all have our own idea of who our ‘perfect member’ is.
However the reality is that not everyone will fit into that one perfect bucket.
Everyone is different. Well… kind of…
The longer you run your membership, the more you’ll find that there are essentially seven main types of members out there…Read More
Have you lost interest in your membership?
When you first launched your membership, you were probably bursting with excitement and enthusiasm. But, over time those positive feelings you associated with your membership faded and now you can’t remember why you ever got into this in the first place, am I right?
If you have a lack of interest and enthusiasm for your membership site, it’s time to make a change…Read More
Payment disputes are a reality of running any business, including membership sites.
Luckily, they don’t happen too often – but when they do, they take valuable time away from your business and revenue generating activities.
So, knowing what to do and how to minimize the risk is important.Read More
Membership site owners wear a lot of hats and juggle a lot of tasks on a day to day basis.
With so many moving parts, and so many plates to keep spinning, anything that we can do to streamline our workload and become a little more efficient is a big win.
In this episode of The Membership Guys Podcast, I talk about 4 specific things we do within our business to make us far more productive in running our membershipRead More