The Membership Guys

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Creating a Custom Web App for Your Members with Marisha Mets

Marisha Mets from SLP Now, a membership for speech language practitioners, is this week’s guest on Behind the Membership. 

SLP Now has been running for over four years and over that time has evolved from a simple membership to a full web app offering thousands of practitioners teaching resources and even their own CRM and case tools.

In this episode Marisha talks all about how she went from creating resources for her own use to launching a hugely successful membership and the challenges she’s had along the way, including learning how to manage her time effectively and finding the right developers to create her app.

We also talk about the benefits of starting simple, and how a membership has helped give Marisha more freedom and flexibility, particularly when faced with health challenges. Plus how running a twice yearly online summit works well for attracting new members, and how she utilises tools like Net Promoter Scores and Intercom to get feedback from members and provide additional support. 

Plus much more!

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Adding a Membership to a Successful Manufacturing Business with Felicia Lo

Felicia Lo from School of Sweet Georgia, a membership site for fibre artists, is this week’s guest on Behind the Membership. 

Felicia first started her blog way back in 2004 and her physical business manufacturing beautiful hand dyed yarns, Sweet Georgia Yarns, in 2005. Over the years Felicia has also taught classes for companies like Craftsy, written a book, and run a yarn based subscription box, so by the time she started her membership School of SweetGeorgia in 2017 she already had a huge amount of experience in her market.

In this episode, we’re talking all about how Felicia is able to run the membership site alongside her well established physical business, and how having the two overlapping, but still separate, sides of the business works well for her and gives her more flexibility and stability.

We also talk about how Felicia used Patreon for her initial idea validation, which gave her the incentive and accountability to create her full membership site. And we talk about the team she has helping her to keep both businesses thriving, plus how she focuses on YouTube for attracting new members, her plans for bringing guest teachers to her in-person studio to record courses, and much, much more besides.

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Staying Consistent as a One-Man Band with Warwick Brown

On today’s episode on Behind the Membership Callie is talking with Warwick Brown who runs the KAM Club, a membership site for key account managers which has been running for around nine months. 

Hear all about how Warwick came to start the KAM Club and how he utilised existing resources, like his previously free blog content, to get him started much quicker – although he still put off launching the membership for a long time!

Warwick also talks about the challenge of consistency, particularly when it comes to content creation, and how finding a way to link his free and paid content together has made his life so much easier.

And discusses finding time to do everything when running a membership site solo, how Warwick provides a lot of personal support in his membership site, from 30-minute welcome calls, to personal videos and check-in messages, despite it being low cost. And how, despite quitting his high salary job, and not yet making the same amount with his membership, he couldn’t be happier. 

Plus, of course, much, much more!

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Fighting Through a Crisis of Confidence with Trish Blackwell

Trish Blackwell, a confidence coach and creator of the College of Confidence is our guest for this episode of Behind the Membership.

Funnily enough, Trish’s biggest challenge with her membership initially was actually having confidence in her ideas and what she wanted to create. Fortunately this was something that she was able to overcome in order to build a thriving membership site that’s now been running for over three years and which is continuing to grow and evolve.

In this episode, we’re talking all about how Trish overcame her original doubts and how the membership model has allowed her to 3x her private coaching fee, while still helping even more people. 

We’re also discussing the challenges of running a business with small children at home and how hiring support for her community was a game changer for Trish and her membership, plus much, much more.

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Facilitating Change Through Difficult Conversations with Carole Copeland Thomas

Carole Copeland Thomas, a diversity and inclusion expert, is talking all about her membership site the Multicultural Symposium Series in today’s episode of Behind the Membership.

Carole’s online membership actually evolved from her long running annual conference with the aim of providing somewhere business owners could have a year round conversation around important topics that relate to becoming a more multicultural and inclusive business. 

In this episode we’re talking about the importance of Carole’s work and the impact it’s having, how she’s able to keep her membership very low cost and affordable because of corporate sponsors, and how her current focus is on scaling the membership even further.

We also talk about how she mixes her offline events and online membership and the monthly webinars that she runs which are available to attend live for free, but then only available within the membership. 

Plus of course much more! 

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The Quest for a Sticky Membership with George Reid

On this episode of Behind the Membership, George Reid is talking all about his membership site for Amazon based businesses, the LaunchPod Academy. 

George started the membership 15 months ago after originally working for Amazon in the UK and then creating an Amazon agency. Over the last year, the membership has become the main focus of his business though, now accounting for 80% of his revenue. 

One of the things George is most passionate about is ensuring he is giving his members the best experience and making his membership as ‘sticky’ as possible, meaning his retention, even for annual renewals, is great. 

In this episode, we’re talking all about how George originally started the membership with his brother but is now flying solo, how he is utilising guest experts for creating content, and some of the new strategies he’s trying to improve his retention even further. 

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Launching Quickly in a Global Crisis with Caryn Liles

Caryn Liles from the Centre of Canine Education is this weeks guest on Behind the Membership, and while her membership is only a few months old she is a great example of what’s possible with memberships, even when you have to launch quickly and in a market that you may not think is a fit for online training. Because when COVID-19 first hit earlier this year, Caryn could have easily thought the worst when she had to close her brick-and-mortar dog training business down overnight.

Instead, she chose to pivot quickly to an online membership model for both her existing clients and a wider audience as well. And it’s been such a success that she isn’t even sure if she’ll open up her physical business again. 

In just a few months having a membership has quite literally been life-changing for Caryn, giving her more time, less stress and a better work-life balance than she ever thought possible. 

Listen in to hear all about her journey so far.

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Aligning Your Members to Your Vision with Steve Pavlina

Today’s guest on Behind The Membership is Steve Pavlina, a prolific name in the personal growth space and owner of the Conscious Growth Club. 

Steve actually has a bit of a different membership model to most you’ll hear on this podcast, offering a 12-month membership at a price point of $1997. He also only launches the membership once a year, so his membership is small and intimate by design.

Steve shares some great insights into why he picked this model and why it’s worked well for his audience and the kind of results he helps his members to achieve.

Steve has really fine-tuned who his membership is for and isn’t afraid to remove those that aren’t a good fit, realising that alignment and attracting the right members is absolutely key for the kind of community that he is creating. 

Listen in to hear how going to Disneyland every day for 30 days was what inspired Steve to first start his membership, how 30-day challenges work for his membership community, and how his low-key five-day launches bring him six figures, allowing him to focus on his members for the other 360 days of the year. Plus, of course, much more!

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More Time, More Freedom, More Income with Warren Mcpherson

Warren McPherson from Piano Lesson with Warren joins Callie for this episode of Behind the Membership.

Warren’s membership focuses entirely on teaching people how to play gospel piano, and he transitioned to a membership model after first selling low-cost courses. As you’ll hear though, the initial transition wasn’t smooth, with Warren quickly realising a successful membership isn’t just about putting everything behind a paywall.

In this episode you’ll hear how Warren made that course to membership transition and how he is working to combat the challenge of retention, including how making one particular change cut his churn rate by an impressive 8%.

We’re also talking about why he wishes he’d grown his team earlier and how he has played the long game when it comes to audience growth, allowing him to now attract 50-100 new members a month just through content marketing.

And even though Warren’s membership is still just a couple of years old it has allowed him to work less and his wife to leave her job so that they can both spend more time with their young son. They’re even moving to a new state, something that didn’t seem like a simple idea for them before the membership.

Listen in for all this and more!

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Building a Legacy by Creating a Membership with Chris Ducker

Chris Ducker joins Callie in the final season 3 episode of Behind the Membership to talk all about his membership site Youpreneur Academy.

Chris already had several successful 7 figure businesses before starting Youpreneur Academy four years ago, and here he talks about how his desire to create a legacy and help others achieve success led to him creating his membership in the first place.

Chris also discusses how the positioning of the membership and its place in his ecosystem has evolved over the years as he’s added additional features like a live event, new book and round table mastermind, as well as new projects he has on the horizon.

And Chris talks about how he spent 12 months testing the closed door model, and why he wouldn’t do it again. How organic marketing and content is the key to their new member sales, and what he’s doing to achieve a five to 6% retention rate, including the importance of growth records in his community, and why he’s stopping his monthly member q&a call.

Plus, Chris reveals that he spends just three hours a week on the membership on average!

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