Creating a Successful Membership Ecosystem with Janet Murray

In this episode of Behind the Membership, Callie is talking with Janet Murray, PR and marketing strategist and owner of The Studio membership.

Janet has actually built a whole ecosystem around her membership, providing a natural progression through a different range of services and products including books, live events, consulting and mastermind groups.

Here we dive into the role The Studio has in Janet’s business, and how the membership has evolved and expanded over the last few years, actually resulting in a current rebrand and a restructuring.

We also look at why customer care is vital and some of the things Janet is doing differently to help with both attracting new members and keeping existing members, including the use of open days, reset and exit calls.

Building a 7 Figure Bass Empire with Scott Devine

The Behind the Membership podcast is back for Season 2!

And we’re kicking off this season with a very special guest, the one and only Scott Devine from Scott’s Bass Lessons.

Now, Scott was actually a client of ours for many years and we saw his site go from free YouTube videos and a PayPal donate button to a seven figure membership site in the years that we worked with him.

Scott’s Bass Lessons has been running for 6 years now and has attracted over 30,000 members in that time. So there’s a lot to pack into this episode!

The Potential Downsides of Using Gamification In Your Membership

Gamification is the strategy of using gameplay elements as a means of encouraging engagement with your product, course or membership.

Typically with membership sites, this manifests itself as point systems, badges and other rewards for completing content or contributing in your community.

While gamification can be a highly effective strategy, it isn’t a “magic button” for creating an engaging member experience, and if implemented poorly can actually have an adverse effect on your membership.

In this episode I discuss some of the potential problems with using gamification techniques for memberships.

3 Ways To Enable Shared Group Access To Your Membership

Are you in an industry where there may be a demand for group access to your membership?

Whether it’s partners in the same business, employees in a single company, or even just an entrepreneur wanting their assistant, web designer or some other member of their team to access your site – it’s not uncommon to receive requests to provide shared access.

In this episode I discuss the 3 ways you can facilitate this in your membership site.

Should You Let Members Cancel Their Subscription Themselves?

Cancellations suck. There’s no denying it.

Obviously a member ending their subscription is pretty much the worst case scenario. By nature of the business model it’s pretty much the last thing we want to happen, right?

So why would you make it easier for members to leave by giving them the ability to cancel their membership themselves without you being involved or having a chance to talk them round?

In today’s episode of The Membership Guys Podcast, I dive into the pros and cons of allowing members to cancel their own subscriptions vs implementing a process that requires them to contact you first if they want to leave.

4 Ways to Improve Your Live Member Training Calls

Live calls are a great way of delivering value to your members without a lot of the headaches and added effort that goes into creating many other forms of member content.

Webinars, live Q&A’s, member coaching calls – this sort of content is ideally suited to most types of memberships.

In today’s podcast episode, I dive deeper into how to get the most out of live member content and give my top tips for raising the bar and improving the quality and impact that it can have.

Should Membership Trial Periods be Free or Paid?

Should membership trial periods be free or paid? 

This is one of the biggest questions we get asked when it comes to offering trials…

It’s natural for some to think that a paid trial would scare some potential new members away…

And in some cases it does…

But that’s not always a bad thing!  

Free trials on the other hand are often the most attractive option for membership owners and participants alike…

But does that mean it’s the right move for you? 

If you’ve been considering offering a trial for your membership…

Or you’ve attempted a trial and aren’t sure if you picked the right option after not getting the results you’s hoped for…

Then read on as we explore both free and paid trails in detail to help you decide which one is best for your membership…

How Much Content Do You Need to Launch Your Membership?

The launch of a new membership site can be a nerve-wracking time, and adding to that anxiety is the question of whether you have enough content to open your doors.

Is there a set amount of content that a membership site needs to have before you release it to the public? What content should you be creating and how do you know when to say “when”?

In this episode of The Membership Guys Podcast I tackle this question, and provide my top tips for approaching content creation as you gear up for launch.

Should You Launch a Membership Site Without First Building an Audience?

If a membership site launches with no audience to notice, has it truly launched?

In this episode we answer the much asked question of whether it’s possible – or advisable – to launch a membership site when you do not have an audience.

I also discuss why audience building is particularly important for membership website owners, as well as my top tips for how you can get started on building an audience for your membership, fast.

Avoiding Burnout When Running a Membership Site

It’s very easy to fall into bad habits as a membership site owner when it comes to over-working and putting too much pressure on yourself.

This often leads to burnout, which in turn adversely affects your membership site.

In this episode of The Membership Guys Podcast, I give my tips on how you can avoid burning out when running a membership site.

Why Membership Site Owners Should Attend Conferences

Conference season is upon us!

For some that means cramming into a drab hall in a hotel out in the middle of nowhere, listening to long-in-the-tooth experts drone on for hours on end.

For others, it’s a chance to take time away, fly to somewhere sunny and fill your brain in between running up a huge bar bill on company expenses.

Whichever end of the scale you land on; conferences represent plenty of opportunities for anyone running a membership website…

11 Proven Tactics for Starting a New Membership Community

When it comes to membership sites, you’ll often find that people will come for the content, but they’ll stay for the community.

However starting a community from scratch can be daunting.

Getting that initial momentum for your community is key to it becoming successful long-term; so here are my top tips for getting started with your membership community…

Chris Ducker on How Writing a Book Can Help Membership Site Owners

Have you ever thought about writing a book?

Perhaps you already have?

Being a published author can be a huge feather in the cap for anyone running a membership site – particularly one which is based around a personal brand, where you’re the expert or thought leader.

Chris Ducker knows just how powerful writing a book can be for membership owners.

His first best-selling book Virtual Freedom played a huge part in laying the foundations for what has now become his Youpreneur community.

And it’s that very community that has since fuelled his brand new book ‘Rise Of The Youpreneur.’

To celebrate its release, I invited Chris back on the show to discuss how the book factors into the growth of his membership site, and the how being a membership owner has affected the process of writing a book.

How to Generate New Ideas for Membership Content

Your membership content comprises a large part of the ongoing value your site offers.

But how do you keep momentum going once the ideas and inspiration for what content to create start to run dry?

In this episode of The Membership Guys Podcast, I discuss a few effective ways to generate a continuous stream of awesome ideas for fresh membership content.

7 Ways to Make More Money With Your Membership (And 3 Things to Avoid)

If you’re trying to make more money from your membership business there are two main ways you can go.

One is to try to increase revenue from your existing membership site – and the other is to look at opportunities for offering additional products and services to your customers.

In this episode of The Membership Guys Podcast, I explore the 7 main options worth exploring – along with the 3 avenues you absolutely should NOT go down…

Dealing with Failed Payments in Your Membership Site

Failed payments are often the unspoken bane of the membership site owners life and for some membership sites involuntary churn (churn from issues such as failed payments rather than direct cancellations) can have a huge impact on growth.  

But the good news is that being prepared for failed payments and having processes in place to deal with them when they occur can greatly reduce the impact that they have on your membership site.

So in today’s post we’re going to take a look at how to deal with failed payments as well as how to prevent them in the first place.